![]() The maid service sometimes just didn’t come even though we didn’t have the door sign out. ![]() You couldn’t order movies or even access a guide it’s like old school cable where you just flip through and try to guess what’s on. Bathroom hadn’t been cleaned well, there were pubic hairs on the toilet and the bathtub was pretty gross. They put us in a room with a King Bed but we had reserved a Queen so we had to move as soon as we got there. The one room they actually put effort into is the lobby (which is their main picture) everything else is dirty and old and not maintained. ![]() Read before booking this hotel! This hotel puts a lot of work to look flashy on their website. The only good thing about this hotel is its proximity to restaurants. Both nights we could hear people in other rooms talking and laughing all night. #Barnes and noble long beach tvThe phone system kept going out so we had to keep going down to the lobby to request items like towels, etc., everything was unplugged when we arrived, the TV remote didn't work, and the walls were paper thin. It's not like a mini fridge is expensive to install. We've stayed at other hotels who gladly supply this service. When we asked if a refrigerator could be brought to my daughter-in-law's room as she's nursing and pumping, we were told no. They only had refrigerators on the 8th floor even though all the rooms had a space for a refrigerator. The beds and pillows were not comfortable. My mother-in-law's carpet was all stained. Additionally, my sheets had huge stains on them. Secondly, they advertise a business center however, when I went to print something off, I was told there was no business center. However, that's a complete lie as my mom and mother-in-law had regular adjoining rooms 3 doors down from us on the 6th floor. #Barnes and noble long beach upgradeWhen I called to get our room to adjoin to our son and daughter-in-law's so we could help with the babies, we were told we'd have to upgrade to a suite as only suites are adjoining. They lie and so do the photos! First off, they advertise adjoining rooms. Would not recommend this hotel to anyone.
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